1. Booking & Payments
   • Due to high demand, rentals will be processed strictly on a first-come, first-served basis.
   • A 35% deposit is required to secure your booking.
   • 50% of the total amount is payable one month prior to the event.
   • Full payment must be made no later than 7 days before the event.
   • No cash or cardless payments will be accepted.
2. Proof of Payment
   • No rental items will be delivered or collected unless the outstanding balance has been paid in full.
   • A proof of payment and a copy of the client’s residential address must be submitted.
3. Changes & Rush Orders
   • No changes can be made within 7 days of the event.
   • A 10% rush fee will be charged for bookings made within 7 days of the event date.
4. Refunds & Postponements
   • Due to the pandemic and unpredictable regulations, no refunds will be issued.
   • The client must reschedule the event date where necessary.
5. Cancellations & Force Majeure
   • The company is not liable for services disrupted due to pandemic regulations, weather conditions (e.g., for tents), fire, electricity outages, or any unforeseen circumstances.
   • All cancellations or postponements must be submitted in writing.
   • If a client changes the event date and the company is unavailable on the new date, the agreement will be cancelled and the following cancellation fees will apply:
     • 30% for all cancellations
     • 50% if cancelled 3 months before the event
     • 75% if cancelled within 14 days of the event
6. Collection & Returns
   • Rentals must be collected or will be delivered the day before the event.
   • Rentals must be returned on the next working day after the event.
   • A late return fee of R200 per day will apply for any delays.
7. Condition of Returned Items
   • All items must be returned clean and in their original packaging.
   • Linen must be cleaned before return.
   • Failure to do so will result in penalties or replacement charges.
8. Damages & Liability
   • Items will be checked with the client upon return. Any broken or damaged items will be invoiced, and the client will be liable for the full replacement cost.
   • Clients must inspect and confirm the condition of all items before departing. The company will not be held responsible for items reported damaged or broken after collection/delivery.
9. Acceptance of Terms
   • Payment of the quotation will be considered acceptance of the quotation and all the terms and conditions outlined above.